Política de reembolso

Returns and replacements

We accept return and replacement requests within 30 calendar days of delivery, subject to approval.

If you receive the wrong item, if your product arrives damaged, or if there is a quality issue with your order, please reach out to us and we will review your case as quickly as possible.

Eligibility

To be eligible for a return or replacement, the item must be:

• Unworn, unused, and unwashed

• In the same condition in which it was received

• With original tags attached

• In its original packaging

• Accompanied by proof of purchase

How to request a return or replacement

To request approval, please email us at info@cocoloco.mx within 30 days of receiving your order and include:

• Your order number

• A brief description of the issue

• Clear photos of the item, packaging, and any defect, damage, or misprint

Once reviewed, we will let you know whether your request has been approved and share the next steps. Returns sent without prior approval will not be accepted.

Damages and incorrect items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

Non-returnable items

We are unable to accept returns or refunds for:

• Correctly fulfilled items with no defects
  

• Sale items

• Gift cards

• Worn, washed, or used items

• Items returned without prior approval

Refunds

If your return is approved, we will review the item once received and confirm the resolution that applies. Depending on the case, this may include a refund, store credit, or replacement.

Questions

If you have any questions, we are always happy to help.
Please contact us at info@cocoloco.mx.